I’ve not yet had the privilege of staying in the famous Broadmoor Hotel in Colorado Springs.  However, it is on my bucket-list to experience this hotel’s legendary reputation for customer service.  Recently I had a businessman in our church return from the Broadmoor and give me a copy of the Broadmoor’s 16 Service Standards.  Though not all of them are transferable to local church … Continue reading LESSONS FROM THE BROADMOOR